In this week's blog, we take an in-depth look at 3 reasons why a service-based firm should consider professional services automation (PSA) software!
Professional services automation software is an end-to-end solution for running a service-based business and managing the data generated by various business processes, which is why some have referred to it as the ERP software of the service industry. PSA software is designed to automate and manage common business tasks. The goal is to ensure that customer projects are delivered on time, on or under budget, and meets the customer’s needs and requirements.
PSA software is primarily used by service-based companies - i.e. companies that produce something other than physical goods, such as any consulting based firm. A service company’s challenge is to balance front-end service delivery and customer satisfaction with back-end operations (resource planning etc.). Any industry that is project-focused and client-accountable will likely benefit from a PSA software. Companies that do implement PSA have proven track records of beating out their competition.
Taking all of this into consideration, let’s take a look at 3 important reasons companies should consider PSA software...
It's 2019, competition for professional services firms is higher than ever! PSA software helps you stand out from competitors by freeing up time spent on manual cumbersome task, freeing up your resources to spend that time on more revenue orientated task and projects. More advanced, robust PSA solutions also provide CRM and Finance modules right out of the box. This eliminates the need for your resources to set up projects manually. Time saved on administrative duties can be better-spent customer satisfaction and greater ultimately greater turn-over.
Enhanced Project Control
PSA software typically comes out of the box with an array of features around project management which allows for effective budgeting and planning. In addition to project visibility, resources will also have the necessary insights to stay within project scope and budget from conception to completion of each project. This is because PSA software allows you to track project costs at a very granular level. You can easily account for every minute of time spent on each project and all the resources associated with it. Additionally, this allows you to analyze the productivity of your assigned resources to help you maximize your output and make better future decisions.
Data-Driven Decision Making
Incorrect or uninformed project decisions is a huge time waster and a risk for professional service firms. PSA software contains all the information around a project in one unified solution. Any updates or changes made is global across the PSA solution giving all resources access to view the changes avoiding manual edits. Additionally, PSA software enables resources to track all of your projects: you can view historical costs, risks, and pay-offs in order to get better insights on how to price in the future. Information is key for effective management of a service firm, and PSA software provides the answer!
Why not try a free 14-day trial...
CrossConcept Continuum goes beyond traditional PSA solutions available today by incorporating cutting-edge UI technology making the solution more user-friendly, resulting in fewer clicks within the solution and time spent logging data. CrossConcept Continuum has been built from the ground up to integrate with all major accounting systems to seamlessly synchronize projects and accounting within one unified system. Our innovative PSA solution allows organizations to maximize proﬁtability by
integrating connecting projects and ﬁnancial accounting, enabling you to manage all stages of your project from conception to completion and deliver on your promises.
CrossConcept has decades of experience helping service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand. The founder's and team’s real-world experience is what drove and shaped the creation of CrossConcept Continuum.
Our solution is a simple, yet powerful PSA solution built with the end-user in mind - fast, flexible, powerful and user-friendly! We are offering all new clients a free 2-week trial with no contract obligations. This is a great opportunity for any business to try out the solution and decide if PSA software is for you!
To book a free 15-minute consultation, email: firstname.lastname@example.org or call: 1-888-528-3898 x110.