CrossConcept specialize in being leading third-party PSA & PPM best practice consultants in areas of implementation, customization, support & training!
Over the last 9 years, CrossConcept was part of substantial implementations and support for many large organizations in the US, Canada & Europe. We offer clients large & small with dedicated support, system audits, and expert training. Additionally, we specialize in getting PSA and PPM solutions effectively configured and implemented successfully. Our Technical Services team has the expertise and product knowledge to step in at any stage of implementation or after to work with your team on delivering tailor-made solution to suit your teams specific business needs.
In 2018 & 2019, CrossConcept's amazing work was recognized by both the TopChoiceAwards and ThreeBestRated for their innovative mindset and outstanding service in the PSA and PPM fields. CrossConcept took home the award for "Best IT Service" from both awarding companies.
Below is overview of the PSA & PPM services CrossConcept can offer your team to help ensure your implementation and PMO processes is a success...
The CrossConcept team is intimately versed in both the business process and functionality of multiple enterprise level PSA and PPM solutions. We help you achieve success and the maximum business value of your solution. We provide you with best practice processes using expert consultants that have years of experience providing real-world results.
We understand the technical aspects of a robust complex solution as enterprise-class PSA and PPM. One of the main strengths of these solutions is that they have complete flexibility to be configured to suit any business process. Our team can guide you through complex decisions of how to effectively configure and manage your implementation.
Support & Training
Standard and Premium Support Packages:
We offer expert PSA and PPM support consultants that your team has direct access to via phone and email. They know your business & how your PSA or PPM solution needs to be setup and configured to support your process. This is your first line of support to answer all questions and issues related to your solution. In addition, your team has access to project, technical and development consultants as needed, they interact with your PSA and PPM solutions support on your behalf to resolve any functional or solution bugs.
Do you feel your PSA or PPM solution is running a little sluggish? Or maybe you'd just like to make sure all areas of the application in relation to the infrastructure are set up correctly. We can help!
Our expert technicians do a complete solution audit of your network, database, and application-reporting and identifying any bottlenecks in your setup.
Getting your PSA and PPM solutions effectively configured and implemented is the first step. Our Technical Services team has the expertise and product knowledge to step in and work with you to deliver a tailor-made solution to suit your specific business needs.
Our technical services team can handle interfacing your PSA solutions information to any other business essential solutions including: Human Resources, Customer Relationship Management, Help Desk, Payroll, General Ledger, Accounts Receivable, and Accounts Payable.
Our expert team can work with you to effectively and efficiently migrate your business-critical information to or from your PSA or PPM solution to any other system. This can save you countless hours of manual effort moving information from one system to another.
"Impact Makers’ success and growth highly depends on a robust and scalable PSA system. The CrossConcept team provided us with flexible and dedicated support during our PSA implementation. They also worked with us to create a set of custom reports and configuration that improved efficiencies across the organization"
- Michael Pirron, Chief Executive Officer, Impact Makers
Contact Us Today...
CrossConcept was founded in 2010 by partners Walter Perdigao and Tony Abou-Akl, who had been developing and implementing PSA & PPM software for leading Professional Services Automation software vendors since the segment emerged in the 1990s. Between the founders and
subsequent employees, CrossConcept has decades of experience helping service organizations automate their processes.
To book a free 15-minute consultation, email: firstname.lastname@example.org or call: 1-888-528-3898 x110.