CrossConcept was founded in 2010 by partners Walter Perdigao and Tony Abou-Akl, who had been developing and implementing PSA software for leading Professional Services Automation software vendors since the segment emerged in the 1990s. Between the founders and subsequent employees, CrossConcept has hundreds of years of experience helping service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand, but the challenges are always similar:
Excessive software complexity and unwanted features
Software that demands more discipline than the organization's maturity supports
A focus on processes for the back office, not the front-line worker
CrossConcept launched the CrossConcept Continuum solution in 2017 explicitly to address these issues. It contains a carefully curated feature set with only the tools that service organizations actually use. Its user interface is laser-focused on minimizing clicks and on being intuitive. Front-line employees find it helpful to their personal needs, rather than an imposition by the back office. This focus on effective simplicity colors not only the CrossConcept Continuum product but all aspects of doing business with our company. For example, it is evident in the simplicity of our pricing structure, or in the ease (self-service) with which our customers can adjust license counts in real-time as their headcounts go up or down.
In 2018, CrossConcept's amazing work was recognized by both the TopChoiceAwards and ThreeBestRated for their innovative mindset and outstanding service. CrossConcept took home the award for "Best IT Service" from both awarding companies.