Our Story

CrossConcept was founded in 2010 by Engineering Professionals, who had been developing and implementing PSA software for leading Professional Services Automation software vendors since the segment emerged in the 1990s. Between the founder and the consulting team, CrossConcept has combined hundreds of years of experience assisting service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand, but the challenges are always similar: 

 

  • Excessive software complexity and unwanted features

  • Software that demands more discipline than the organization's maturity supports 

  • A focus on processes for the back office, not the front-line worker

 

CrossConcept launched the CrossConcept Continuum solution in 2017 explicitly to address these issues. It contains a carefully curated feature set with only the tools that service organizations actually use. Its user interface is laser-focused on minimizing clicks and on being intuitive. Front-line employees find it helpful to their personal needs, rather than an imposition by the back office. This focus on effective simplicity colors not only the CrossConcept Continuum product but all aspects of doing business with our company. For example, it is evident in the simplicity of our pricing structure, or in the ease (self-service) with which our customers can adjust license counts in real-time as their headcounts go up or down.

 

In 2018, CrossConcept's amazing work was recognized by both the TopChoiceAwards and ThreeBestRated for their innovative mindset and outstanding service. CrossConcept took home the award for "Best IT Service" from both awarding companies.

MEET OUR FOUNDER

Walter Perdigao

Founder & VP of Services

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MEET THE MANAGEMENT TEAM

Anita Jackson

Manager of Finance

Mauricio Aponte Torres

Manager of Development

Lee Mc Closkey

Marketing Manager

John Alarcon

Manager of Support

Renee Schettini

Manager of Services & Delivery

Fraser Willis

Director of Sales

Afsheen Qureshi

Manager of Consulting

701 Rossland Road East

Suite 393

Whitby, Ontario

Canada, L1N 9K3

Head Office

 

Contact Us

 

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Copyright © 2010-2020 CrossConcept, Inc. All rights reserved.

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